Case studies Government & public sector
Turning a five-year strategy into AI operations
An Australian accreditation agency
22%reduction in the cost of repetitive processes
15%
Better customer retention
2×
Faster product development
The challenge
The agency had a strong five-year strategy, but manual approvals and compliance processes could not keep pace with it.
What we built
- An impact assessment that mapped every workflow and cost centre to its AI potential.
- An 18-month implementation roadmap built on the existing technology stack.
- A change management and upskilling plan alongside every technical deliverable.
The results
- 22% lower cost of repetitive processes after 12 months.
- 15% better retention as AI flagged at-risk relationships early.
- Product development cycles cut in half.
Related work.
80%reduction in manual review workload
An Arabic open-source intelligence platform for a government entity
A government entity in Saudi Arabia
40%reduction in case resolution time
An agentic customer service hub for a global pharmaceutical company
A global pharmaceutical company
82%of queries answered by the agent, with 90% accuracy
A knowledge agent for a specialised medical devices provider
A specialised medical devices provider
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