Case studies
Real work, measured results.
Over 100 engagements across AI agents, data foundations, AI solutions and managed operations. Client names are withheld; the results are theirs.
65%
Lower customer service spend in year one
Health services group72%
Less manual policy review time
Large bank85%
Fewer IT requests for routine data questions
Large enterprise<2min
HR answers, down from 24 hours
Manufacturing conglomerate Healthcare · AI agents
40%reduction in case resolution time
An agentic customer service hub for a global pharmaceutical
A global pharmaceutical company
Read the case study → Healthcare · AI agents82%of queries answered by the agent, with 90% accuracy
A knowledge agent for a specialised medical devices provider
A specialised medical devices provider
Read the case study → Enterprise operations · AI agents85%reduction in IT support requests for routine data questions
A plain-language insights agent that frees business users from the IT queue
A large enterprise running on ERP and backend databases
Read the case study → Retail & CPG · AI agents2×search-to-purchase conversion rate
Conversational product search and recommendations for a consumer health brand
A global consumer health company
Read the case study → Banking & insurance · Generative AI80%reduction in information retrieval time
An AI knowledge platform for a bank's credit card division
A leading Australian bank
Read the case study → Healthcare · Generative AI+2 ptscustomer satisfaction gain in the first six months
Voice-of-the-patient insights for a large US healthcare network
A US healthcare network with 27 hospitals across five states
Read the case study → Government & public sector · Generative AI80%reduction in manual review workload
An Arabic open-source intelligence platform for a government entity
A government entity in Saudi Arabia
Read the case study → Energy & manufacturing · AI agents<2 minaverage response time, down from 24 hours
An HR agent for a manufacturing conglomerate's 5,000 employees
A large manufacturing conglomerate with multiple business divisions
Read the case study → Energy & manufacturing · AI agents80%less time spent retrieving financial information
A financial insights assistant that answers in plain language
A large manufacturing conglomerate
Read the case study → Healthcare · Generative AI50%+reduction in manual data processing time
A generative AI research processing system for a medical institution
A leading medical research institution
Read the case study → Transport & logistics · Conversational AI21%reduction in call-centre volume
A multilingual customer service chatbot for a land transport operator
A leading land transport operator
Read the case study → Healthcare · AI advisory & co-development45%faster triage response times
Co-developing an AI health triage system with an occupational health provider
An occupational health and safety organisation
Read the case study → Transport & logistics · AI agentsIntake → postinginvoice lifecycle run by agents, with people approving the exceptions
Agentic accounts payable for an aviation cargo and logistics company
A leading aviation cargo and logistics company
Read the case study → Banking & insurance · AI agents72%reduction in manual policy review time
A regulatory compliance scoring agent on a bank's own servers
A large bank
Read the case study → Healthcare · AI agents65%reduction in customer service agent spend in year one
An omnichannel service agent for a fast-growing health services group
A healthcare transport company serving 5 million people
Read the case study → Healthcare · AI agents65%of routine KPI questions self-served by digests and the agent
Conversational insights on governed data for a pharmaceutical manufacturer
A leading pharmaceutical manufacturer
Read the case study → Telecommunications · Machine learning40%reduction in average incident resolution time
Incident automation for 25,000 support emails a month
One of Asia's leading telecom operators
Read the case study → Telecommunications · Speech & language AI10×increase in the scale of quality audits
AI quality audit for every contact-centre call
A leading Asian telecom operator
Read the case study → Transport & logistics · Intelligent automation70%more talent onboarded in three months, with no extra HR headcount
Scaling a transport giant's workforce onboarding with AI
A fast-growing transport company
Read the case study → Banking & insurance · Conversational AI80%improvement in intent understanding accuracy
Optimising a bank's customer service chatbot
A large, well-established bank
Read the case study → Energy & manufacturing · Predictive AI70%improvement in machine reliability
Predictive maintenance for a global energy leader
A major energy conglomerate
Read the case study → Transport & logistics · Predictive AI86%prediction accuracy on empty container arrivals
Forecasting empty containers to free up dock space
A container shipping company
Read the case study → Telecommunications · Data foundations2×reduction in data infrastructure and licensing cost
An intelligent data platform for a multinational operator
A multinational telecom operator
Read the case study → Transport & logistics · Data foundations3×faster analytics at headquarters across regions
A data mesh across 11 business units
A leading transportation company
Read the case study → Banking & insurance · Data foundations10%increase in profitability
A sovereign data ecosystem for a digital microfinance bank
A leading digital microfinance bank
Read the case study → Healthcare · Data foundations2×reduction in IT infrastructure cost by moving to the cloud
A HIPAA-ready data platform for real-time care decisions
A leading healthcare organisation
Read the case study → Government & public sector · Strategy22%reduction in the cost of repetitive processes
Turning a five-year strategy into AI operations
An Australian accreditation agency
Read the case study → Retail & CPG · Predictive AIBaselinetrue organic demand isolated across thousands of products
Separating real promotion uplift from noise
A major retailer
Read the case study → Telecommunications · Managed operations24/7production support and uptime
24/7 managed operations for a telecom data platform
A large telecommunications company
Read the case study → Professional services · AI agents · Concept60%projected reduction in research time per audit
An agentic co-pilot for risk assurance auditors
A leading professional services firm
Read the case study → Healthcare · AI agents · Concept15%projected increase in sales volume in the first six months
A generative AI agent for sales teams at a trauma care devices maker
A leading provider of trauma care devices
Read the case study → Operations & finance · AI agents · Concept74%projected reduction in manual effort on invoice-to-bill workflows
An agent that turns supplier invoices into consolidated bills
A services group running its finance on Zoho
Read the case study → Technology & software · AI agents · Concept70%projected faster documentation of legacy applications
RouterBot: an orchestration agent for application modernisation
A technology services company
Read the case study → Retail & CPG · Generative AI · Concept60%projected reduction in manual data collection
IntelGather: an automated intelligence platform for marketing insight
A consumer brand
Read the case study →
Inside the work
Every result below was measured on the client's own numbers, with their team.
Client voices
In their words.
“Working with Addo AI has been an enormous pleasure. The team is knowledgeable and well-versed in their respective fields. I appreciated Addo's ability to step into problems that may or may not have been in scope, addressing issues regardless of ownership. I would not hesitate to recommend Addo AI for any data projects.”
Rita NguyenChief Technology Officer, Collinson Assistance
“Addo AI offers top-notch quality and service. Always punctual, detail oriented, well trained, friendly, are some of the great characteristics Addo developers and management possess. With great pleasure I’d highly recommend Addo as business partner.”
Goran BanjacVP Engineering, MTM
“We greatly appreciated Addo AI’s dedication to our project and their intellectual drive, which allowed us to openly brainstorm, communicate, and improve throughout the iterations. Not only were the results as promised, but the dedication and collaboration of the team also went the extra mile.”
Stijn CasneufHead of Data & Data Science, DFS
“We chose Addo AI as they provide AI services, system integration and web development services for our digitalization needs. It has always been a pleasure collaborating with their delivery team on projects such as AI predictions, dashboards and system integrations.”
Wei WangDigital Project Manager, Singtel
“Our first collaboration with Addo AI was for a chatbot implementation, which was challenging to host on the cloud compared to traditional on-premises applications. Credit goes to the Addo AI chatbot team for helping us make the project successful.”
Thomas YewSenior Executive, ComfortDelGro
“We have truly enjoyed working with Addo AI and are grateful for the exceptional service provided. Your commitment and extra effort have not gone unnoticed. Your support has been instrumental in the successful development of the CDG Data Hub, and I have no doubt it has brought invaluable outcomes for CDG.”
Tien TranData Analyst, CDG Group