Transform care delivery and patient outcomes.
Patient service, claims and clinical data turned into agent workflows that clinicians and administrators can trust, under HIPAA-ready governance.
What agents change in healthcare.
Forecast resource needs and disease outbreaks, unify fragmented patient data under HIPAA-ready governance, and automate patient service so staff spend their time on care.
Faster access to care
Appointments, transport and enquiries resolved in one conversation, in the patient's language, without being passed between departments.
Lower cost to serve
Service, claims and back-office work handled by agents on the systems you already run, with staff approving what matters. One health services group cut service spend by 65% in a year.
Decisions on live data
Command-centre, bed and demand forecasts, and voice-of-the-patient insight, that reach leaders before the monthly report does.
The workflows that run a health system.
Each one starts in assist mode beside your team and earns autonomy as it proves itself. Most are live within weeks on the systems you already run.
- 01Patient service across phone, chat and emailAppointments, transport bookings and enquiries resolved end to end, in the patient's language.
- 02Hospital command centre and inpatient flowHospital KPIs monitored in one hub, admissions and transfers forecast, and patient placement, discharges and environmental services scheduled automatically.
- 03Voice of the patientSurveys, web and social feedback read by generative AI and turned into themes, sentiment and actions for each site.
- 04Disease prevention and gaps in careHigh-risk patients identified early from history and health-equity data, and HEDIS gaps closed with smart prioritisation.
- 05Clinical research processingStudies collected, annotated and compared automatically so researchers spend their time on findings.
Results in healthcare.
reduction in case resolution time
A global pharmaceutical company65%reduction in customer service agent spend in year one
A healthcare transport company serving 5 million people82%of queries answered by the agent, with 90% accuracy
A specialised medical devices provider+2 ptscustomer satisfaction gain in the first six months
A US healthcare network with 27 hospitals across five statesWe take whole workflows into production, from the patient's first call to the claim being paid, with your clinicians in the loop.
HIPAA-ready from day one
Data architecture designed for HIPAA, with access control, governance and an audit trail on every decision.
Built on your systems
Agents connect to your hospital information, claims, CRM and scheduling systems rather than replacing them.
Clinicians stay in charge
Every clinical or financial decision is approved by a person until the agent has earned more autonomy in Addo Control.
A team inside your hospital
Addo Forward engineers and strategists sit with your operations team until the numbers move.