Networks and customer care that run themselves.
Care, network and billing workflows that resolve themselves at carrier scale, on the infrastructure you already run.
What agents change in telecom.
Unlock better network optimisation, improve customer experience and automate incident management for operators handling millions of customers.
Faster resolution
Incidents classified, root-caused and routed automatically. Resolution time fell 40% for one of Asia's largest operators.
Every call audited
Speech and language AI score ten times more conversations than manual audits did, and tell coaches where to focus.
Fewer customers lost
Churn signals surfaced from a single view of the customer, with the right offer made while there is still time.
The workflows that run an operator.
Each one starts in assist mode beside your team and earns autonomy as it proves itself. Most are live within weeks on the systems you already run.
- 01Incident triage and auto-resolutionSupport emails and alerts read, root cause found and tickets routed or closed without a queue.
- 02Network lifecycle and fault analysisAlarms and logs correlated so engineers start with the likely cause, and network functions digitised for expansion and upgrades.
- 03Quality audit of every customer callSpeech and language AI score every contact-centre conversation and tell coaches where to focus.
- 04Conversational self-careChatbots and virtual assistants for customer queries, self-service and real-time support.
- 05Churn prediction and customer 360Intent-based models for acquisition, growth and churn prevention on one source of customer truth.
- 06Managed services24/7 production support, monitoring and a service desk for the data platform.
Results in telecom.
reduction in average incident resolution time
One of Asia's leading telecom operators10×increase in the scale of quality audits
A leading Asian telecom operator2×reduction in data infrastructure and licensing cost
A multinational telecom operator24/7production support and uptime
A large telecommunications companyOne incident touches the network, the ticket queue, the customer and the bill. We automate the whole path, not one silo.
Carrier-scale data
We run platforms that ingest around 25 TB a day from more than 50 source systems.
Network and care together
Agents that span alarms, tickets, CRM and billing instead of one function at a time.
24/7 operations
Managed services with monitoring, SLAs and L1 to L3 support once the platform is live.
Engineers on site
Forward-deployed teams in your network and contact-centre operations until the numbers move.