Each agent starts from a tested template and is configured to your rules, systems and language. Autonomy is set per action, so people stay in charge of the decisions that matter.
Answers employee questions from policies, procedures and catalogues, citing its sources and respecting access rights.
Reads invoices in any format, runs three-way matching against POs and receipts, and posts clean entries.
Matches bank, card and ledger lines daily and explains every break it cannot clear.
Prioritises overdue accounts, drafts reminders in the customer's language and logs promises to pay.
Resolves requests end to end across voice, chat and email, and hands over with full context when needed.
Classifies complaints, finds root causes across cases and drafts regulator-ready responses.
Scores every conversation against your QA rubric and coaches human agents on specific calls.
Forecasts by SKU and location using sales, promotions and external signals, and explains each revision.
Proposes stock transfers between sites to reduce stockouts and markdowns.
Tracks shipments, spots delays early, rebooks carriers and tells customers before they ask.
Collects and checks documents, screens against lists and prepares the decision file for compliance.
Reads claim documents, checks coverage and fraud signals, and settles simple claims within policy.
Reads new regulations, maps them to your policies and controls, and drafts the gap analysis.
Diagnoses incidents from logs and runbooks, fixes known issues and documents what it did.
Reads old code, writes tests, translates modules to modern stacks and opens pull requests.
Turns forms, scans and email attachments into structured data in the right system.
Answers questions, completes applications and routes complex cases to officers with context.
Checks submissions for completeness and against regulations, and drafts the assessment for an officer.
Autonomy bars show the default level at launch. Each client sets its own levels in Addo Control.
Every agent starts in assist mode, beside the team that owns the work.
Every Addo agent is built from the same components. That is why we can configure one in weeks and why each one can be audited the same way.
Reads documents, screens, messages and records, and links them to Addo Context.
Plans the steps, applies your business rules and checks what it does not know.
Calls APIs or operates software screens to complete the task.
Verifies its own output, then asks a person when policy or confidence requires it.
Records the outcome and any correction for Addo Learn.
An agent moves up only when its measured accuracy on your cases passes the threshold you set. It can move back down at any time.
The agent prepares the work: a drafted reply, a filled form, a recommended decision. A person reviews and submits.
The agent completes routine cases on its own and sends exceptions, high values and low-confidence cases for approval.
The agent handles the full workflow within policy. People audit samples and handle the cases it escalates.
Our forward-deployed teams build new agents on the same components. Tell us what the work looks like today.