Case studies Banking & insurance
An AI knowledge platform for a bank's credit card division
A leading Australian bank
80%reduction in information retrieval time
80k+
Knowledge queries processed
Hours → seconds
From manual search to an instant answer
The challenge
Credit card product information, policies, FAQs and operating guidelines were spread across many systems. Product managers and service teams searched by hand, so customers waited and answers varied.
What we built
- A central knowledge platform brings product documentation, policies and guidelines into one governed base.
- Semantic search and generative AI answer natural-language questions in context and point to the source.
- Available to product managers and customer service teams alike.
The results
- 80% less time spent retrieving information.
- More than 80,000 knowledge queries processed.
- A multi-hour manual search turned into an immediate, consistent answer.
Related work.
72%reduction in manual policy review time
A regulatory compliance scoring agent on a bank's own servers
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80%improvement in intent understanding accuracy
Optimising a bank's customer service chatbot
A large, well-established bank
10%increase in profitability
A sovereign data ecosystem for a digital microfinance bank
A leading digital microfinance bank
A similar workflow in your business?
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