Case studies Healthcare
Co-developing an AI health triage system with an occupational health provider
An occupational health and safety organisation
45%faster triage response times
Automated
Risk categorisation and escalation
Production-ready
Architecture delivered
The challenge
The client wanted an AI platform to assess employee health incidents faster and support clinical decisions. Its in-house team needed expert guidance on an architecture that could classify cases, assess risk and automate escalation reliably and within regulation.
What we built
- Addo AI acted as strategic AI advisor and co-developer: solution architecture, model selection and deployment strategy.
- AI-driven classification and triage logic analyses health reports for risk and prioritises cases.
- Automated escalation workflows and real-time clinical decision support, built by the client's own team on Google Cloud.
The results
- Triage response times 45% faster.
- Risk categorisation and escalation run automatically.
- A production-ready architecture the client's team can scale.
Related work.
40%reduction in case resolution time
An agentic customer service hub for a global pharmaceutical company
A global pharmaceutical company
82%of queries answered by the agent, with 90% accuracy
A knowledge agent for a specialised medical devices provider
A specialised medical devices provider
+2 ptscustomer satisfaction gain in the first six months
Voice-of-the-patient insights for a large US healthcare network
A US healthcare network with 27 hospitals across five states
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