Case studies Healthcare
A generative AI agent for sales teams at a trauma care devices maker
A leading provider of trauma care devices (concept)
15%projected increase in sales volume in the first six months
Concept: we designed this with the client, but it has not been deployed yet. The figures show the impact we projected.
32%
Projected reduction in response times
50k+
Products covered
The challenge
Sales representatives struggled to find the right product information and insight across more than 50,000 products, user manuals and technical specifications, slowing every customer conversation.
What we proposed
- User manuals, specifications and resources consolidated so representatives can ask by symptom, product category or device.
- Competitive product analyses and scenario-based recommendations in the same conversation.
- Sales analytics driven by natural-language questions.
Projected impact
- Sales volume projected to rise 15% in the first six months.
- Response times projected to fall by 32%.
- Faster, better-informed decisions in the field.
Related work.
40%reduction in case resolution time
An agentic customer service hub for a global pharmaceutical company
A global pharmaceutical company
82%of queries answered by the agent, with 90% accuracy
A knowledge agent for a specialised medical devices provider
A specialised medical devices provider
+2 ptscustomer satisfaction gain in the first six months
Voice-of-the-patient insights for a large US healthcare network
A US healthcare network with 27 hospitals across five states
A similar workflow in your business?
Tell us how it runs today. A strategist and an engineer will work out what agents could do with it and what that would take.