Case studies Telecommunications
24/7 managed operations for a telecom data platform
A large telecommunications company
24/7production support and uptime
L1 to L3
Support tiers
SLA
Response and resolution
The challenge
After Addo AI built the operator's intelligent data platform, the business needed it run reliably, with reports delivered on time and round-the-clock production support.
What we built
- A service desk that tracks every issue.
- 24/7 monitoring and logging.
- Response-time and resolution-time SLAs.
- L1, L2 and L3 support engineering.
The results
- Lower overall IT infrastructure cost.
- Faster delivery of analytics.
- A single source of truth the business can rely on.
Related work.
40%reduction in average incident resolution time
Incident automation for 25,000 support emails a month
One of Asia's leading telecom operators
10×increase in the scale of quality audits
AI quality audit for every contact-centre call
A leading Asian telecom operator
2×reduction in data infrastructure and licensing cost
An intelligent data platform for a multinational operator
A multinational telecom operator
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