Case studies Enterprise operations
A plain-language insights agent that frees business users from the IT queue
A large enterprise running on ERP and backend databases
85%reduction in IT support requests for routine data questions
50%
More data-driven decisions
30k+
Insights generated a month
The challenge
Every report and every business question went through IT and the data team. Business users could not reach sales, inventory or KPI data in their ERP and backend systems without raising a ticket, so decisions waited.
What we built
- An insights agent lets business users ask questions in plain language.
- The agent writes the SQL, runs it against ERP and backend databases and returns the answer with the figures behind it.
- Real-time answers on sales, inventory and KPIs, with no code written by the user.
- Built on AWS with Amazon Bedrock and Claude, Athena for queries and OpenSearch with Titan embeddings for retrieval.
The results
- 85% fewer IT support requests for routine queries.
- 50% increase in data-driven decision-making reported by the business.
- More than 30,000 insights generated a month across business functions.
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