A conglomerate with many divisions had a complex HR policy landscape and fragmented employee services. Staff waited on manual support for policy questions, leave requests and internal workflows, often for a full day.
What we built- A generative AI HR agent answers policy questions with responses tailored to the employee's business unit and level.
- Employees raise and track leave requests in the conversation through SAP SuccessFactors.
- The agent creates and updates Jira tickets and tasks, and reports their status.
- One self-service experience across the group.
- Average response time under two minutes, down from 24 hours.
- More than 18,000 employee queries handled a month across a workforce of 5,000+.
- HR operations run five times faster.