Case studies Energy & manufacturing
An HR agent for a manufacturing conglomerate's 5,000 employees
A large manufacturing conglomerate with multiple business divisions
<2 minaverage response time, down from 24 hours
18k+
Employee queries a month
5×
Faster HR data processing
The challenge
A conglomerate with many divisions had complex HR policies and fragmented employee services. Staff waited on manual support for policy questions, leave requests and internal workflows, often for a full day.
What we built
- A generative AI HR agent answers policy questions with responses tailored to the employee's business unit and level.
- Employees raise and track leave requests in the conversation, through the HR system.
- The agent creates and updates tickets and tasks in the issue tracker, and reports their status.
- One self-service experience across the group.
The results
- Average response time under two minutes, down from 24 hours.
- More than 18,000 employee queries handled a month across a workforce of 5,000+.
- HR data is processed five times faster.
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