After Addo built the operator's intelligent data platform, the business needed it run reliably, with reports delivered on time and round-the-clock production support.
What we built- A service desk on Jira to track every issue.
- 24/7 monitoring and logging.
- Response-time and resolution-time SLAs.
- L1, L2 and L3 support engineering.
- Lower overall IT infrastructure cost.
- Faster delivery of analytics.
- A single source of truth the business can rely on.