The Challenge

Develop a family-friendly OTA (Online Travel Agency) that helps kids and parents find fun places like events, attractions, and playgrounds to visit in the most epic cities in the world.

The Solution

An AI-powered omnichannel travel chatbot was developed to provide personalized, efficient, and seamless experiences for both travelers and travel businesses.

Key features include:

• A Conversational AI engine to understand user’s behavior for providing better services through personalization and smart replies.
• A recommendation engine, using data like travel preferences and visitor interactions, to generate discounts and offers for previous and existing customers to upsell and cross-sell products. These discounts could be sent over chatbot or email.
• An intelligent insights dashboard for management to understand user preferences and bookings, enabling informed decision-making. 
• A content management system where content and marketing teams could easily add new activities, features and discounts.
• A user-friendly software development kit (SDK) allowing seamless integration into travel platforms and booking sites.
• Deployment on AWS cloud, ensuring reliability and scalability.

The Results

• Connected children and their parents with fun activities in 200 cities.
• Personalized travel experiences and efficient trip planning.
• Provided upselling and cross-selling opportunities for travel partners.