Case studies Telecommunications
An intelligent data platform for a multinational operator
A multinational telecom operator
2×reduction in data infrastructure and licensing cost
75+
Analytics and AI applications in production
50+
Source systems integrated
The challenge
The operator wanted a real-time, 360-degree view of customers and operations, and needed to retire expensive legacy systems after migrating their data and reports.
What we built
- A modern data platform designed and tuned for performance, scale and cost.
- More than 20TB migrated and legacy systems retired.
- Ingestion from 50+ sources with tiered storage for cost control.
- Master data management on a semantic layer, plus a data virtualisation layer for governed BI access.
The results
- Business users gained real-time insight for decisions.
- 75+ analytics and AI applications delivered within two years of launch.
- The platform now processes around 25TB a day from 50+ systems.
Related work.
40%reduction in average incident resolution time
Incident automation for 25,000 support emails a month
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10×increase in the scale of quality audits
AI quality audit for every contact-centre call
A leading Asian telecom operator
24/7production support and uptime
24/7 managed operations for a telecom data platform
A large telecommunications company
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