Platform AI agents
Each agent is built for your rules, systems and languages, and earns its autonomy on your own cases, one level at a time.
Illustrative: who completes the cases, week by week
Workflows we automate in each function, with the result a client measured.
Customer service
Voice, chat, email and messaging agents that understand the request, act in your systems and close the case, in your customers' languages.
Finance and back office
Agents read documents in any format, check them against your rules and systems, and complete the work, with a full audit trail.
Risk and compliance
Agents and models that check every case against the rulebook and keep a complete record for auditors and regulators.
Forecasting and planning
Predictive models turn sensor, sales and operational data into forecasts, and agents act on them: scheduling maintenance, moving stock, adjusting capacity.
IT and engineering
Models and agents that triage incidents, find root causes and resolve known issues, with your engineers on call for the rest.
Knowledge and insight
Agents that let employees and leaders ask questions in plain language and get grounded answers from policies, documents and business data.
Public sector
Open-source intelligence and data platforms for government, deployed on government infrastructure when data has to stay in the country.
Agents need sound data and a clear place to start. See data and context and how we choose the first workflow.
Each one grows out of work we have delivered, linked on its sheet. A sheet says where the agent works, when it hands a case to a person, how we measure it and the autonomy we design it for. Every agent starts at assist, in shadow.
Reads invoices in any format, matches them to orders and receipts, and posts clean entries.
Target: approve
Matches invoices, orders and intercompany entries, and explains every break it cannot clear.
Target: approve
Checks coding, documentation and payer rules before a request is submitted, and returns what needs fixing.
Target: approve
Resolves requests end to end across voice, chat and email, and hands over with full context when needed.
Target: approve
Classifies complaints and feedback, finds the root causes across cases and routes each one to the right team.
Target: assist
Scores every conversation against your QA rubric and points coaches to the calls that need attention.
Target: autonomous
Forecasts by product and location from sales, promotions and outside signals, and explains each revision.
Target: approve
Collects and checks identity documents for new staff or customers and prepares the decision file.
Target: assist
Reads policies against regulation, scores each one for gaps and drafts the findings for your compliance team.
Target: assist
Classifies incoming incidents and requests, finds the likely cause and routes or resolves the known ones.
Target: approve
Turns forms, scans and attachments into structured data in the right system.
Target: autonomous
Answers employee questions from policies, procedures and catalogues, citing sources and respecting access rights.
Target: autonomous
We design every agent around the same five steps, so each one can be tested and audited the same way.
Reads documents, screens, messages and records, and links them to the context of your business.
Plans the steps, applies your business rules and notices what it does not know.
Calls APIs or operates software screens to complete the task.
Verifies its own work against policy before anything is committed.
Records the outcome and any correction, so the next version does better.
Our engineers learn how your team handles each case today, the exceptions included, and build the agent around what they see.
Our forward-deployed engineers design new agents the same way and test them on your cases before anything goes live.