Solutions

Solutions for the work that runs your business.

Each solution combines agents built on Addo Core, the data and integrations they need, and a team that deploys and runs them with you. Pick a starting point; we tailor the rest.

Customer experience Operations Forecasting Risk Modernisation IT operations Data Knowledge Strategy

Customer experience

Service agents that resolve, not deflect.

Voice, chat, email and messaging agents that understand intent, take action in your systems and hand over to people with full context. Built for multilingual markets, including Arabic, Urdu, Bahasa and English.

Case study: 65% lower service spend in year one →

Omnichannel service agents across web, app, WhatsApp, SMS and voice
Booking, order and account changes completed end to end
AI quality audit of every conversation
Agent assist for human teams
Optimisation of existing chatbots

Operations & back office

Paperwork and approvals, handled.

Agents read documents, check them against your rules and systems, and complete the work, with people approving the decisions that matter.

Case study: 70% more talent onboarded →

Document intake with computer vision and OCR
Workforce and customer onboarding with identity checks
Invoice processing, reconciliation and collections
Claims intake and assessment
Approval workflows with audit trails

Forecasting & planning

See what's coming and act first.

Predictive AI that turns sensor, sales and operational data into decisions about maintenance, inventory, capacity and promotions.

Case study: 70% better machine reliability →

Predictive maintenance and asset health scores
Demand and inventory forecasting
Capacity and asset utilisation forecasting
Promotion uplift and pricing models
Workforce planning

Risk & compliance

Thorough checks without the backlog.

Agents and models that spot risk early and keep a complete record of every decision for auditors and regulators.

Case study: 10× more quality audits →

Fraud detection and transaction monitoring
Credit risk for consumer and micro-loans
KYC and onboarding checks
Quality and compliance audit
Regulatory change analysis

Software & application modernisation

Move off legacy systems faster.

Agents that read old code and applications, document them, write tests and translate them to modern stacks, with engineers reviewing every change.

Legacy code analysis and documentation
Automated test generation
Code translation to modern languages and frameworks
Application transformation on SAP and Salesforce
Cloud migration with legacy system retirement

IT & network operations

Fewer tickets, faster fixes.

Agents that filter noise, find root causes from history and resolve known issues, so engineers spend time on the hard problems.

Case study: 40% faster incident resolution →

Incident classification and routing
Root-cause analysis from historical tickets
Auto-resolution of known issues
24/7 managed operations with SLAs
Observability and log analysis

Data foundations

One trusted set of numbers.

Agents are only as good as the data behind them. We build governed data platforms, semantic layers and pipelines that every agent and analyst can rely on.

Case study: 2× lower data infrastructure cost →

Data strategy, architecture and governance
Data platforms on Databricks, Snowflake, Azure, AWS and GCP
Data mesh across business units
Master data management and semantic layers
Migration and legacy retirement

Knowledge & workforce

Answers in seconds, not days.

Agents that let employees and leaders ask questions in plain language and get grounded answers from policies, procedures and business data.

Case study: conversational insights for pharma →

Enterprise knowledge agents with cited sources
Conversational analytics for leadership
Proactive alerts in Microsoft Teams and Slack
Policy and procedure assistants
Employee onboarding and training support

Strategy & AI governance

Know where to start and how to scale.

Strategists who prioritise use cases by value and feasibility, build the roadmap on your existing stack, and put the governance and skills in place to scale AI safely.

Case study: 22% lower process costs →

AI opportunity assessment and roadmap
Responsible AI and governance frameworks
Operating model and change management
Executive education: AI for oversight, strategy and innovation
Generative AI programmes for business leaders

An Addo engineer and a client operations manager walking through a busy sorting floor

Forward-deployed

Our engineers work where the workflow happens, beside the people who do it today.

Technology partners

Built on the platforms you already run.

Addo Core connects to your existing stack. Our engineers are certified across the major cloud, data and application platforms.

SAPSalesforceServiceNowDatabricksSnowflakeInformaticaTableauQlikPower BIMicrosoft Teams

Find your starting point

Let's find the workflow where agents will matter most.

Talk to a strategist →Run the fit check