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Live Webinar Interactive Q&A Session
Retail Reimagined
How Salesforce Powers Unforgettable Customer Experiences
Discover how AI, connected data, and intelligent engagement can help retailers build customer loyalty, improve operational efficiency, and accelerate growth.
Wednesday, 12 August 2026
2:00 PM - 3:00 PM PKT (60 Min)
Online Stream (Access link sent upon registration)
Featuring Experts From
Event Overview
Reimagine Every Retail Experience
Today’s customers expect retailers to understand their preferences and deliver seamless, personalized experiences across digital and physical touch points.
Join Salesforce and Addo AI for an exclusive webinar exploring how Data 360, Commerce Cloud, Marketing Cloud, Service Cloud, Marketing Intelligence, and Agent-force can help retailers connect customer journeys, personalize engagement, and create lasting customer relationships.
Whether you are beginning your AI journey or modernizing your existing customer engagement platform, this session will offer practical insights and real-world perspectives to support your transformation priorities.
Why Retail Leaders Should Pay Attention
Retail growth increasingly depends on how effectively brands connect customer data, commerce, marketing, and service into one coordinated experience.
- 01 Create a unified view of every customer across channels
- 02 Personalize engagement using real-time data and AI
- 03 Connect digital commerce, marketing, and customer service
- 04 Strengthen loyalty, retention, and customer lifetime value
- 05 Reduce fragmented processes and operational complexity
- 06 Identify practical opportunities for retail transformation
The 60-Minute Executive Session
A focused discussion on how Salesforce can help retailers create more connected, intelligent, and commercially effective customer experiences.
The New Retail Reality
Explore the shifts in customer expectations, channel behavior, and competitive pressure that are reshaping retail strategy.
The Connected Retail Platform
See how Data Cloud, Commerce Cloud, Marketing Cloud, Service Cloud, and Agentforce can work together across the customer lifecycle.
Live Q&A with Experts
Engage directly with Salesforce experts to discuss your retail challenges, implementation considerations, and transformation priorities.
Designed for Retail Decision-Makers
This webinar is intended for leaders responsible for customer growth, digital commerce, technology, marketing, and enterprise transformation.
Who Should Attend?
- Retail Executives
- CIOs
- Chief Digital Officers
- Heads of Marketing
- Heads of Ecommerce
- CRM & Loyalty Managers
- Customer Experience Leaders
- IT Decision Makers
- Digital Transformation Teams
What You Will Take Away
- A clearer view of Salesforce’s role in modern retail
- A practical model for connecting commerce, marketing, and service
- Ideas for using AI and customer data to improve engagement
- Insight into reducing fragmentation across customer-facing functions
- A stronger understanding of where to begin and how to scale
- Direct access to Salesforce and Addo AI experts
Featured SALESFORCE SPEAKERS
Meet the Experts Shaping Connected Retail
Gain practical insights from Salesforce leaders on how data, AI, and intelligent engagement can help retailers create connected customer experiences and accelerate growth.
Wojciech Gaura
Senior Director, Solution Engineering | Salesforce
A seasoned technology leader with extensive experience in solution engineering, digital innovation, and enterprise transformation.
Shehzada M.
Director – Strategic Account CTO | Salesforce
A strategic technology leader focused on aligning enterprise priorities with scalable innovation and long-term digital transformation.
Stephen Reddin
Enterprise Account Executive | Salesforce
An accomplished enterprise professional focused on strategic partnerships, customer success, and technology-led business growth.
Maria Karam
Enterprise Business Consultant | Salesforce
Helping enterprises accelerate digital transformation through Salesforce-powered customer engagement, commerce, and AI solutions.
