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Live Webinar Interactive Q&A Session
Retail Reimagined
How Salesforce Powers Unforgettable Customer Experiences
Discover how AI, connected data, and intelligent engagement can help retailers build customer loyalty, improve operational efficiency, and accelerate growth.
Tuesday, 4 August 2026
2:00 PM - 3:00 PM PKT (60 Min)
Online Stream (Access link sent upon registration)
Featuring Experts From
Event Overview
Reimagine Every Retail Experience
Today’s customers expect retailers to understand their preferences and deliver seamless, personalized experiences across digital and physical touch points.
Join Salesforce and Addo AI for an exclusive webinar exploring how Data 360, Commerce Cloud, Marketing Cloud, Service Cloud, Marketing Intelligence, and Agent-force can help retailers connect customer journeys, personalize engagement, and create lasting customer relationships.
Whether you are beginning your AI journey or modernizing your existing customer engagement platform, this session will offer practical insights and real-world perspectives to support your transformation priorities.
WHAT YOU WILL GAIN
During this webinar we’ll explore how retailers around the world are transforming customer engagement through AI and data.
- 01 Building a unified customer profile with Salesforce Data Cloud
- 02 Delivering personalized customer journeys using Marketing Cloud
- 03 Creating intelligent customer interactions powered by Agentforce
- 04 Driving loyalty and lifetime value with connected customer experiences
- 05 Real-world retail success stories from global brands
- 06 Practical demonstrations of Salesforce capabilities
What You'll Explore in 60 Minutes
Discover how Salesforce brings data AI, commerce, marketing and service
together to create connected retail experiences.
Retail Outlook & Future
Explore the trends reshaping retail, evolving customer expectations, and the role of data and AI in building personalized experiences and lasting loyalty.
Connected Customer Experiences
See how Data 360, Commerce Cloud, Marketing Cloud, Marketing Intelligence, Service Cloud, and Agentforce connect every stage of the customer journey.
Live Demonstration (Q&A)
Experience how Salesforce unifies customer data, creates AI-driven segments, personalizes engagement, and identifies opportunities for growth—followed by a live expert Q&A.
Who Should Attend & Why
This webinar is designed for retail leaders and decision-makers ready to transform customer experiences.
Who Should Attend?
- Retail Executives
- CIOs
- Chief Digital Officers
- Heads of Marketing
- Heads of Ecommerce
- CRM & Loyalty Managers
- Customer Experience Leaders
- IT Decision Makers
- Digital Transformation Teams
Why Attend?
By attending you’ll learn how to:
- Create a single customer view
- Deliver real-time personalised experiences
- Increase customer loyalty
- Improve marketing performance
- Reduce operational complexity
- Leverage AI across the customer lifecycle
- See practical demonstrations from Salesforce experts
Featured SALESFORCE SPEAKERS
Meet the Experts Shaping Connected Retail
Gain practical insights from Salesforce leaders on how data, AI, and intelligent engagement can help retailers create connected customer experiences and accelerate growth.
Wojciech Gaura
Senior Director, Solution Engineering | Salesforce
A seasoned technology leader with extensive experience in solution engineering, digital innovation, and enterprise transformation.
Shehzada M.
Director – Strategic Account CTO | Salesforce
A strategic technology leader focused on aligning enterprise priorities with scalable innovation and long-term digital transformation.
Stephen Reddin
Enterprise Account Executive | Salesforce
An accomplished enterprise professional focused on strategic partnerships, customer success, and technology-led business growth.
Maria Karam
Enterprise Business Consultant | Salesforce
Helping enterprises accelerate digital transformation through Salesforce-powered customer engagement, commerce, and AI solutions.
