The Challenge
Addo AI designed and deployed an intelligent data platform (IDP) for a client. However, after the implementation, the client required BI Managed Services for the successful operation of the Intelligent Data Platform (IDP) and deliver business reports with no delays.
Addo AI was also tasked with providing 24/7 production support and maintenance for our client’s IDP.
The Solution
Addo AI provided production and maintenance support for the IDP, the following measures were taken:
- Established a service help desk using Jira to track issues.
- Implemented 24/7 monitoring and logging.
- Created two core sets of service levels for software support which were ‘Response Time’ and ‘Resolution Time’.
- Institutionalized an L1, L2 and L3 support engineering environment.
The Results
- Reduced overall cost of IT infrastructure
- Faster Delivery of Analytics
- A single source of truth and information
Technologies Used
zoom
Slack
Atlassian
Impact by the NUMBERS
24/7
Uptime in production
Efficient
Bug & error fixing
