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HEALTHCARE

Proactive Consumer Engagement (PCE) for Improved Care & Operations​

The Challenge

The client wanted to improve the healthcare experience of their patients. Moreover, they tried to reduce the risk of patients suffering from chronic/fatal diseases and increase value-based care margins.​

The Solution

PCE is an analytics and communication system built to identify cohorts in a larger population by applying advance dynamic criteria. Dashboards showing cohort statistics were designed:​

  • Patient 360° view: Detailed patient history to provide personalized healthcare.​
  • Chronic disease patient cohort view: Full report of patient groups with particular diseases including their visits, diagnoses, tests and results, and gaps in care.​
  • fDiabetes population monitoring: Monitoring of the financial impact of pre-diabetes patients, and the patients enrolled in a diabetes management program.​
  • Patient engagement: Appointment reminders and rescheduling of missed appointments.​

The Results

  • 15%​ reduction in ​attribution discrepancy​
  • 1200​ hospitals’ and labs’ ​operational efficiency optimized​

The Services​

  • Personalization
  • Recommendation
  • Optimization
  • Visualization
  • Patient Segmentation

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    Technologies Used

    Informatica
    Informatica
    Power BI
    Power BI
    Azure DevOps
    Azure DevOps
    Azure Synapse
    Azure Synapse
    Azure Data Lake Storage Gen2
    Azure Data Lake Storage Gen2
    Databricks
    Databricks
    Azure ML Service
    Azure ML Service

    Impact by the NUMBERS

    15%​

    reduction in ​attribution discrepancy​

    1200

    hospitals’ and labs’ ​operational efficiency optimized

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