The Challenge

Addo designed and deployed an intelligent data platform(IDP) for a client. However, after the implementation, the client required BI Managed Services for the successful operation of the Intelligent Data Platform (IDP) and deliver business reports with no delays.

Addo was tasked with providing 24/7 production support and maintenance for our client’s IDP. We set up the following measures to achieve this in the most effective way:

The Solution

Addo provided production and maintenance support for the IDP, the following measures were taken:

• Established a service help desk using Jira to track issues.
• Implemented 24/7 monitoring and logging.
• Created two core sets of service levels for software support which were ‘Response Time’ and ‘Resolution Time’.
• Institutionalized an L1, L2 and L3 support engineering environment.

The Results

• Reduced overall cost of IT infrastructure
• Faster Delivery of Analytics
• A single source of truth and information