IMPACT BY THE NUMBER
Increase in citizen interaction with digital services
Increase in services viewed per session
A government agency wanted to improve citizen engagement and track the quality of service being offered.
An application was built that delivered personalized and tailored content about government services to users in a hyper-localized model. Its three pronged solution:
- Divides citizen-base into groups based on demographics and application usage which creates personas to give key insights about citizens..
- Provides persona (services or event) based recommendations to citizens via mobile app for better engagement with government services.
- Identifies discontent citizens through reduced engagement and notifies these customers about tailored events and services which had the highest anticipated degree of interest.
Increased Ability : to reshape marketing strategies and retain customers.
Increased Customer Engagement: by personalized app experience.
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